Our Results

We know that the right results are different for every client. For some, the result they are looking for is an improved understanding of the problem they are addressing or the clients they serve. For others, obtaining the right results means designing and monitoring new strategies to address these issues.

Case Studies

1. Rebuilding Together Peninsula Embarks on New Effort to Measure Impact

The Challenge:

RTP’s staff and volunteers see firsthand the results of their repair work and how it not only improves the houses they fix, but how it improves the wellbeing of low-income homeowners and their families. They believe that these home improvements will have long-term effects and that homeowners will be safer, healthier, experience less stress, and be happier. However, they did not have solid evidence of this that they could share with funders and the community.

The Solution:

Actionable Insights facilitated the development of a logic model with RTP leadership which identified the short-term and long-term outcomes of the program. We also solicited community feedback on the logic model, which strengthened it. Based on these goals, Actionable Insights developed an evaluation plan and is now working with RTP to collect follow-up data from homeowners this fiscal year.

Benefits and Results:

A solid program evaluation and interview with homeowners six months after the repairs are made will demonstrate the long-term effects of RTP’s work. By demonstrating how their work contributes to improved wellbeing of San Mateo Peninsula’s residents, RTP will build credibility in the community, be seen as leaders in the housing field, and have a clear story to tell to potential funders and volunteers.

Full Case Study (PDF)

“Actionable Insights has brought a collaborative, professional, and customized approach to the table, which has given our leadership great comfort throughout a new and complex process. I highly recommend this team!”
David Cattivera, Executive Director, Rebuilding Together Peninsula
2. Non-Profit Research Institution Uses Actionable Insights to Evaluate and Improve STEM/Health Internship Program

The Challenge:

A biomedical college internship program,“PUMAS,” received a five-year NIH grant that required annual program evaluation. Program staff did not have the capacity or expertise to evaluate the program themselves.

The Solution:

Actionable Insights developed a logic model and a streamlined evaluation plan for this new program in collaboration with the PUMAS team. We adopted instruments to measure many of the elements of the logic model, and developed tools to assess success of participants at various time points after they left the program.

Benefits and Results:

There is a robust logic model and evaluation plan that the PUMAS team can share with internal and external stakeholders and funders. Our annual evaluation reports helped the team think about the program differently, and identified actionable ways to make the program even better.

Full Case Study (PDF)

“Your evaluations really made me think about the PUMAS program through a different lens, and now I have a bunch of ideas on ways we can make it even better. So happy we are getting your evaluation services… very helpful!”
Shannon Noonan, Program Manager of Diversity, Outreach & Mentoring, Gladstone Institutes
3. Data Entry and Analysis Assists UCSF in Improving Program Recruitment and Content Delivery

The Challenge:

UCSF’s annual Plan on College event attendance dropped over time from nearly 1,000 eighth-graders and their families to barely 100. UCSF’s EAOP unit did not have continued capacity to evaluate the event, including marketing/recruitment efforts and information delivery. Program organizers were reduced to briefly reviewing participant surveys and then boxing them up, hoping there would be time for later study.

The Solution:

UCSF hired Dr. van Stelle as full-time program evaluator. Data-entry of registration forms and participant surveys coupled with analysis showed that the average event attendee was not from the target populations, and that few students brought a parent or guardian, even though specific event information was aimed at parents. The evaluation also showed that the program did a good job of delivering certain content, while other information delivery could be improved.

Benefits and Results:

Clear reporting of the findings with suggestions for improvement based both on data and on discussions with the program staff galvanized the organizers to quadruple event attendance the following year, with greater representation from the target populations. Program organizers also improved information delivery overall, and adjusted delivery of certain content to specific sub-populations.

Full Case Study (PDF)

“Jen immediately impressed me […] with her ability to multi-task and yet still have a keen eye for detail. She is adaptable, proficient in methodology and stats, and able describe complex issues with clear and concise report writing”
Holly Child, Ph.D., Project Manager, Applied Survey Research
4. Professional Evaluation Measures Impact of Student-Run Program to Gain Sustained Funding & Support

The Challenge:

A student-run summer science camp needed external support in order to be sustainable.  The students understood that funders would want to see clear evidence that the children served by the camp were benefiting as intended.  The students had good data but did not have the time or expertise to fully evaluate the camp.  In addition, since the organizers were students, the camp was faced with the need to maintain continuity from year to year as students graduated and left the institution.

The Solution:

Dr. van Stelle evaluated the camp annually for four years, collaborating on data collection with each year’s new graduate student camp director.  All aspects of the program were evaluated annually for continuous program improvement. Changes to camper recruitment, counselor training, camp procedures/activities, and new elements such as orientation night and alumni day were made based on Dr. van Stelle’s evaluations and subsequent recommendations.

Benefits and Results:

Strong evaluation results showing program impact allowed the camp team to win several multi-year grants for the camp.  Camp directors were able to engage in continuous program improvement, better meeting the camp’s mission and goals.

Full Case Study (PDF)

“Jen and her team frequently met tight deadlines, which was crucial to [us] receiving grant funding. Jennifer always maintained open communication and provided valuable input in helping … evaluate [our] programs.”
Carlos Austin, Senior Management Analyst, County of Santa Clara
5. Nonprofits Engage in Continuous Program Improvement Supported by Actionable Insights

The Mix of Challenges:

(1) The federal government requires nonprofit hospitals to adopt and report on implementation strategies (IS) to meet the health needs identified through their IRS-mandated community health needs assessments (CHNAs).

(2) Funders did not have enough bandwidth to go back and forth with potential grantees to improve their applications, and wanted to build grantee/applicant capacity.

(3) Funders needed to monitor grantee processes and performance to understand how resources were being allocated, how programs were being managed, and to support their boards’ confidence in the funded work.

The Various Solutions:

(1) We facilitated hospitals’ selection of needs to address, conducted research on strategies, held community engagement events to present results and obtain community input, and wrote hospitals’ federally-mandated reports.

(2) We reviewed preliminary grant applications of community-based organizations and held one-on-one coaching calls with them to offer recommendations for improving the materials.

(3) We created a monitoring visit protocol, conducted site visits with grantees, wrote summaries and a high-level report of all findings and recommendations for grantee and hospital process improvements, and presented key insights to the funder’s board.

Benefits and Results:

Clients received thorough research with customized reporting to meet federal requirements, professionally-conducted presentations and small-group facilitation to support internal stakeholders and external community engagement, coaching to help build grantee capacity, and clear and specific recommendations to improve grantee and hospital processes.

Full Case Study (PDF)

“Jen and Melanie did a fantastic job helping our hospital. We appreciate their expert help in engaging the community including planning and facilitating our community forum. They were responsive, collaborative, and committed to getting our work done on time and exactly to our specifications.”
Stephan Wahl, Community Health & Benefit Manager, Kaiser Permanente
6. Community Assessment Drives Decisions on Long-Term Emergency Response Strategy

The Challenge:

An aging population, combined with frequent calls from a small number of individuals (“super-users”), place serious strain on the medical system nation- wide, from front-line ambulance and fire department personnel to emergency department and hospital staff. A Bay Area municipality that provides emergency response services including emergency medical services (EMS) to its residents needed to take into account the health needs of its community and be prepared for trends that will drive those needs in the years to come.

The Solution:

Actionable Insights’ approach was multi-fold. We conducted research into demographic trends and used current emergency medical response data to predict what the needs will be in the next ten years. We also conducted a community needs assessment (CHNA). We gathered statistical data on health outcomes and drivers, and gathered community input which afforded a deeper understanding of the stories behind the statistics. Finally, we conducted a literature review to identify appropriate prevention and intervention models.

Benefits and Results:

Actionable Insights’ client gained a clearer understanding of the local health needs and a solid grasp of what those needs will look like in the future. The CHNA together with the literature review and the predictive analysis will serve as a strong basis for plans to address the community’s health needs well into the future.

Full Case Study (PDF)

“Melanie and Jen are a pleasure to work with! Both women have extensive experience in research and data analysis, as well as helping organizations make data-driven decisions.”
Mariel Caballero, Violence Reduction Services Program Manager, Santa Clara County Juvenile Probation
7. Nonprofit Hospitals Rely on Actionable Insights’ Principals for Community Assessment Research and Reporting

The Challenge:

It is a federal requirement that tax-exempt hospitals conduct a community health needs assessment (CHNA) every three years to identify and report on the greatest health needs affecting the communities they serve.  There are specific IRS requirements related to conducting a proper CHNA, including consultation with public health and community representatives.

The Solution:

In compliance with IRS requirements, Actionable Insights collected statistical data from a variety of sources, conducted key informant interviews, and synthesized the qualitative and quantitative data to identify priority community health needs. We presented the findings to the hospital’s internal stakeholders, then wrote the CHNA report for the hospital to post publicly.

Benefits and Results:

Our streamlined community assessment process met federal requirements and fit the client’s compressed timeline, including professional presentations to obtain buy-in from internal stakeholders, customized reporting for public consumption, and responsive consulting support throughout the process.

Full Case Study (PDF)

“Actionable Insights has been exceptional. We appreciated your responsiveness, professionalism, and willingness to do whatever it took to deliver exactly what we needed, while keeping to our very tight deadlines.”
Adrienne Laurent, Chief Strategic Communications Officer, Salinas Valley Memorial Healthcare System

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